Frequently asked questions

M5FX is a web platform where MT5 traders run all their accounts from one browser tab. You can place and close trades, see your trade history on charts, and let M5FX close everything automatically when total profit or loss hits your rules.

No. M5FX runs your MT5 terminal in the cloud and gives you a web dashboard on top. It works in the browser on your phone and laptop.

Yes. You can add MT5 accounts from different brokers and see them in one dashboard, with combined equity and profit or loss.

Raw Trade is the M5FX trading workspace. It lets you place trades easily, monitor them, and manage multiple MT5 accounts from one browser tab. Autoclose rules and hard stops are part of Raw Trade.

You set rules such as a $ or % profit target, a max drawdown or an equity trailing lock. For daily, weekly and per-trade limits, see hard stops below. When total profit or loss hits a rule, M5FX closes all trades and can alert you by email or Telegram. Autoclose rules, including presets for common prop-firm rules, are part of the Elite plan. Trades are closed at the available market price, so the final result can differ from the level you set when prices move fast.

Hard stops are limits that stop you trading. You can set a daily loss limit, a weekly loss limit and a maximum risk per trade. When a daily or weekly limit is hit, open trades are closed and new trades are blocked until the limit resets. Orders that risk more than your per-trade limit are blocked before they are sent. Hard stops are part of the Elite plan.

No. M5FX does not trade on your account or make trading decisions for you. We provide the platform that connects to your MT5 accounts. Every trade is placed by you, or by someone you give access to, and trades are only closed automatically by autoclose rules and hard stops that you set yourself.

Yes. With Trade Keys, you can let another person trade your account through M5FX without giving them your MT5 password. You set hard limits they cannot change, and you can revoke their key at any time. Trade Keys are part of the Elite plan.

Yes. The autoclose engine runs on the M5FX server, not on your device, so it keeps watching your accounts when your laptop or phone is off.

Basic costs $0 and covers one account. Elite is $19 a month for 2 accounts, plus $6 a month for each extra account. See the pricing page to compare plans.

Basic lets you view and trade one account, with standard data every 30 seconds and the last 14 days of trade history. Elite adds autoclose rules and prop-firm presets, hard stops, Trade Keys, Live Sync near real-time data, email and Telegram alerts, full trade history, analytics, and reports with CSV export.

Yes. You can try Elite free for 14 days. A card is needed to start the trial. When the trial ends, your card is charged $19 a month for Elite (or $11.40 if you get a founding-member place) unless you cancel or move to Basic before then. The Basic plan does not need a card. You can start your trial here.

The first 100 users who start a paid Elite subscription get 40% off the Elite base price for their first 12 months: $11.40 a month instead of $19. Extra accounts are full price. Cancelling, pausing, moving to Basic or a failed renewal ends the offer. There is no lifetime discount. See the full offer rules.

Yes, you can cancel your subscription anytime through your account settings. If you require a refund, you can contact us through support@m5fx.com. If you are a founding member, cancelling ends your founding-member discount.

Yes, we provide a refund for plans cancelled within seven (7) days of the charge date. You can request a refund through support@m5fx.com.

No. M5FX provides trading tools, not financial advice, and does not trade on your account. Trading carries a high level of risk, and you could lose some or all of your capital.

We take data security seriously and use advanced encryption and security measures to protect your personal and payment information.

You can contact our support team at support@m5fx.com or through our contact page.