Privacy Policy

Information we collect

We collect the following information when you use our website and platforms:

• Contact details: your name, email address, country and phone number, along with your subject and message, when you complete our contact form.
• Account details: the information you provide when you create or manage an M5FX account.
• Payment details: the information needed to process payments for our products.
• Platform information: information needed to provide the products you use, such as the instruments you opt in to and any trading accounts you connect.
• Usage information: information about how you use our website, such as the pages you visit, collected through cookies and analytics tools.

How we use your information

We use your information to:

• Provide, operate and support our website and products
• Create and manage your account
• Process payments and manage your products
• Send alerts and service messages related to the products you use
• Respond to your enquiries and support requests
• Maintain security and prevent misuse
• Understand how our website is used and improve our services
• Meet our legal obligations

We do not sell your information

We do not sell, rent or trade your personal information to third parties, and we do not share it with third parties for their own marketing.

We only share information in the limited circumstances described in the next section.

When we share information

We share information only when it is needed to run our services or when we are legally required to do so:

• Service providers: companies that work on our behalf, such as SendGrid for delivering contact form emails, Google Analytics for website analytics, and our payment and hosting providers. They receive only the information they need to provide their service.
• Legal requirements: when we must comply with the law, a court order or a request from a government authority, or need to protect our rights, users or services.
• Business changes: if M5FX is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction. This policy would continue to apply until you are told otherwise.

How we store and protect your information

We store your data securely. We use encryption and other technical and organisational security measures to protect your personal and payment information against unauthorised access, loss or misuse, and we limit access to those who need it.

No method of storing or transmitting information online is completely secure, so we cannot guarantee absolute security. If you believe your account or information has been compromised, please contact us immediately.

Cookies and analytics

Our website uses cookies through Google Analytics to understand how visitors use the site. You can block or delete cookies in your browser settings, although parts of our services may not work as intended if you do.

How long we keep your information

We keep your information only for as long as we need it to provide our services and for the purposes described in this policy, including meeting legal, accounting and reporting requirements.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop using it in certain ways. Depending on where you live, you may have additional rights under local law. To make a request, email us at support@m5fx.com. We may need to confirm your identity, and we may have to keep some information where the law requires it.

Children

Our services are not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can delete it.

Changes to this policy

We may update this policy from time to time. We will post any changes on this page and update the effective date below.

Contact us

If you have questions about this policy or how we handle your information, email us at support@m5fx.com or use our contact page.

Go to our contact page